ITIL® 4 Specialist Create, Deliver and Support
(ITIL4-MP.AN1) / ISBN : 978-1-64459-272-4
About This Course
Get certified for the ITIL 4 certification exam with the ITIL 4 Specialist Create, Deliver and Support course and lab. The ITIL 4 course and lab cover ITIL 4 exam objectives and help you comprehend the primary aspects that influence the success of ITIL's new service value system (SVS) business model creation, delivery, and support. This ITIL training guide is equipped with the best learning resources that will help students skills of using value streams to define a minimum viable practice.
Skills You’ll Get
The ITIL ® 4 Specialist: Create, Deliver, and Support module is part of the ITIL 4 Managing Professional stream. The certification module covers the integration of various value streams and activities to create, deliver, and support IT-enabled products and services. Individuals who are continuing their journey in service management, ITSM managers, and ITSM practitioners will benefit from ITIL 4 Specialist Create, Deliver, and Support.
Get the support you need. Enroll in our Instructor-Led Course.
Interactive Lessons
6+ Interactive Lessons | 53+ Quizzes | 34+ Flashcards | 34+ Glossary of terms
Gamified TestPrep
40+ Pre Assessment Questions | 2+ Full Length Tests | 40+ Post Assessment Questions | 80+ Practice Test Questions
Introduction
The evolution of professionalism in IT and service management
- Organizations, people, and culture
- Building effective teams
- Developing team culture
- Summary
Using information and technology to create, deliver, and support services
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation
- Artificial intelligence
- Machine learning
- Continuous integration, continuous delivery, and continuous deployment
- The value of an effective information model
- Automation of service management
- Summary
Value streams to create, deliver, and support services
- ITIL service value streams
- Model value streams for creation, delivery, and support
- Using value streams to define a minimum viable practice
- Summary
Prioritizing work and managing suppliers
- Why do we need to prioritize work?
- Commercial and sourcing considerations
- Summary
Conclusion
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Contact Us NowCandidates are required to achieve ITIL® Foundation certificate before going for the ITIL 4 Managing Professional certification.
€496.00
Multiple choice questions
The exam contains 40 questions.
90 minutes
70% or higher (28 or above)
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