ITIL® 4: Specialist Drive Stakeholder Value
ITIL 4 Specialist: Drive Stakeholder Value Certification
Learn how to manage service relationships to deliver measurable value for your business.
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Important : uCertify is an independent training provider. We do not own, administer, or have any control over the certification exams themselves.
Our ITIL 4 Specialist Training Key Features
- 50+ interactive items to quiz you
- Integrated labs for hands-on experience
- Simulated real-world scenarios
- Take tests under exam-like conditions
- Immediate remediation and feedback
- Flexible, Self-Paced
Prepare For ITIL 4 DSV Certification
Leap into leadership roles with interactive ITIL4 Specialist Drive Stakeholder Value (DSV) courses on stakeholder satisfaction strategies.
ITIL 4 Specialist: Drive Stakeholder Value Overview
This ITIL 4 Specialist Module proves your skills in stakeholder collaboration and value creation. If you’re managing customer journeys or expectations, our Drive Stakeholder Value course(s) will give you the tools to knock it out of the park.
Exam Objectives
- Understanding Stakeholder Needs And Expectations
- Customer Experience Management
- Service Relationships
- Value Co-creation
- Service Level Management
- Service Metrics And KPIs
- Customer Journey Mapping
- Service Improvement
- Communication And Collaboration
Exam Details
| Exam Code | n/a |
| Number of Questions | 40 |
| Passing Score | 70% (28 out of 40 marks) |
| Time Duration | 90 minutes |
| Prerequisites | ITIL 4 Foundation Certification |
| Recommended Experience | n/a |
Why Join uCertify’s ITIL 4 Specialist Training?
Partner with us to get a leg up on the competition with interactive content and hands-on practice.
Skill Development
Our integrated labs offer a risk-free environment to practice, develop, and refine your skills for real-world challenges.
Stand Out to Employers
Earn an industry-recognized course completion certificate that proudly announces your brilliance to the world.
Guaranteed Success
Our hands-on training is designed to help you pass the industry-recognized certification exam on your first attempt.
Networking Opportunities
Add an industry-recognized certification to your professional profile and receive an invitation to global networking events.
Jobs You Can Apply For With ITIL 4 Specialist DSV Cert
IT Service Manager
IT Business Relationship Manager
IT Change Manager
Service Delivery Manager
IT Project Manager
Process Improvement Manager
Customer Experience Manager
Service Desk Manager
IT Operations Manager
IT Governance Specialist
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Stakeholder value can be measured through cost-benefit analysis, ROI, customer feedback surveys, service quality metrics, and value realization reports that assess outcomes against stakeholder expectations.
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p dir="ltr" role="presentation">Stakeholders in ITIL4 are divided into two categories: Internal stakeholders: Employees, management, partners, and internal customers within the organization. External stakeholders: Customers, suppliers, vendors, regulators, and the community where the organization operates.
In ITIL4, value creation is centered around collaborative relationships and co-creation of value. This involves understanding stakeholders’ expectations and aligning business objectives with service outcomes.
The Service Value System (SVS), which includes guiding principles, governance, service value chain, practices, and continual improvement, helps organizations create, deliver, and improve services that meet stakeholder needs.
To become an ITIL Managing Professional (ITIL MP), you’ll need to complete a series of a foundation certification & four modules that are a part of the ITIL 4 certification scheme. They are as follows:
ITIL Foundation
ITIL Specialist: Create, Deliver and Support
ITIL Specialist: Drive Stakeholder Value
ITIL Specialist: High-Velocity IT
ITIL Strategist: Direct, Plan, and Improve
The ITIL 4 Specialist: Drive Stakeholder Value certification must be renewed after 3 years.
After completing ITIL 4 Specialist Drive Stakeholder Certification, you can pursue ITIL 4 Managing Professional modules such as:
After completing these modules, you can aim for the ITIL Master certification, which is the highest level of ITIL certification.
Yes, ITIL 4 certifications can enhance your career prospects and potentially lead to higher salaries by validating your expertise in service management and value delivery.